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Hippotlian Help and FAQs

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Welcome to Hippotlian

Do you need some help? Take a moment to browse through these Frequently Asked Questions or scroll directly to the bottom of this page to make a suggestion or contact us for individual support.

Frequently Asked Questions:

How do I login to my account?

To log in to your account, go to the Hippotlian website. From there:

  1. Click on the blue “Log-In” button on the top-right corner of any page on the site or head directly to Sign In
  2. On the Log-In page, enter your Username and Password. If you have forgotten your login details, please select "Forgot Username or Password?"
  3. Once you have entered your details, the blue “Log-In” button will become available, click this button to log in to your account.

How do I reset my password?

To change your password within your account:

  1. Click on the grey "Settings" icon in the top-right hand corner of the screen
  2. Click on "Account Settings" in the drop down box
  3. Click on "Reset Password" on the left hand side of your screen (under the Account Settings options)

If you are not logged in to your account and you have forgotten your password:

  1. Click the "Forgot username and password?" button in light blue located underneath the login button
  2. This will allow you to send a link to your email address to reset your password
  3. Reset your password via the link that is emailed to you

How do I change my email address?

  1. Log in to your account on the Hippotlian website
  2. Click on the grey "Settings Icon" in the top right-hand corner of the screen
  3. Click on "Account Settings" in the drop down box
  4. On the Account Settings page, click "Account Details" button from the left-hand side menu
  5. Under "Account Details" and "Profile" you will find the subheading "Email", here you will be able to delete your old email address and input your new one
  6. Scroll to the bottom of the page and click the green "Save" button
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How do I document CE?

To document a CE activity, you must have an existing Hippotlian user account.

  1. Log in to your account on the Hippotlian website
  2. Click on the blue “+ Document CE” button on the top right-hand corner of your screen
  3. A dialogue box will pop up, beginning the documentation process
  4. You will then be prompted to enter certain information pertaining to the CE you are documenting, which includes (but is not limited to):
    • Type, title, provider, duration, date
    • Context of practice
    • Reflection
  5. Follow the prompts and answer all questions with relevant responses
  6. Edit your reflection to make sure you have a unique account of your experience with this CE activity
  7. Continue through the documentation process until you reach the screen that states you’ve successfully documented CE
  8. Click on the “View Activity” button if you wish to view the CE activity you’ve just documented

How do I edit a documented activity?

To edit a documented activity, including changing the dates, CE hours earned, activity title, and so on, please follow these steps:

  1. Log in to your account on the Hippotlian website
  2. Go to your Portfolio page (link at the top of the page) and select the relevant CE year
  3. Click on “Documented CE" from the top menu
  4. Click on the activity that you wish to edit
  5. Click the “Edit” button on the right-hand side
  6. On this page, you can edit the information stored in this CE activity, simply make your changes and then make sure to hit the green “Save” button once you are done editing

How do I delete a documented activity?

To delete a documented activity, please follow these steps:

  1. Log in to your account on the Hippotlian website
  2. Go to your Portfolio page (link at the top of the page) and select the relevant CE year
  3. Click on “Documented CE" from the top menu
  4. Click on the activity that you wish to delete
  5. Scroll to the bottom of the activity page
  6. Click the red “Delete This Activity” button to delete the activity, you will be asked to confirm this action

How do I upload evidence to a documented activity?

During the documentation process, you will be asked whether you would like to upload any evidence.

However, to upload evidence to a CE activity that you have previously documented, please follow these steps:

  1. Log in to your account on the Hippotlian website
  2. Go to your Portfolio page (link at the top of the page) and select the relevant CE year
  3. Click on “Documented CE" from the top menu
  4. Click on the activity that you wish to attach evidence to
  5. Scroll to the bottom of the activity page
  6. Click on “Upload Evidence”
  7. Select the file and upload

How do I download my CE report?

  1. Log in to your account on the Hippotlian website
  2. Go to your Portfolio page (link at the top of the page) and select the relevant CE year
  3. Click on the “Audit CE Report” button
  4. Click "Create a CE Report"
  5. Ensure that the report checklist is all checked
  6. Click on “Create CE Report”
  7. Adjust the structure of your report and whether you wish to show or hide certain sections
  8. Once it is ready, click on “Preview PDF Report”
  9. Click on “Download CE Report” or save and finish
  10. Choose to either include or exclude uploaded evidence
  11. Finally, click on the green “Download Now” button to download the report

How do I write a learning need?

  1. Log in to your account on the Hippotlian website
  2. Go to your Portfolio page (link at the top of the page) and select the relevant CE year
  3. Click on the “Learning Plan” menu item
  4. Click on the "Add Learning Need" button to start adding learning needs

Troubleshooting: The videos aren’t playing

Firstly, our website works better with the following two internet platforms: Google Chrome and Mozilla Firefox. Please try to avoid using other internet browsers with our website especially if you are experiencing page formatting errors. Some problems can be remedied simply by using the right internet browser.

However, even when using the recommended browsers mentioned, if you are experiencing any technical difficulties with any of any CE, here are some simple troubleshooting steps to help you resolve the issue.

  1. Attempt to play the video via your account on a PC/laptop, and then in the mobile browser, to check whether it is a common problem on both platforms.
  2. Change the Internet connection (WiFi to mobile data or vice versa) to check whether the connection speed is too slow for videos.
  3. Logging out and logging back in or simply shut down the browser completely and re-open it, to refresh the browser.

How do I add multiple regulatory boards in my Hippotlian account?

At this stage, we do not support multiple regulatory boards under one account. As an alternative, you can create a separate account (using a different email address) solely for the other profession/regulatory board.


If you have any questions about using our services, please contact us at:
Email: help@hippotlian.com
Tel: +1 (256) 673-4867
Address: Hippotlian Inc., 8 The Green, Suite B, Dover, Kent, Delaware, 19901